Privacy Policy

Rachni ("we", "us") operates rachniapp.com. This policy explains what data we collect, why, and how we protect it.

1. Data we collect

• When you book a workshop: name, email address, phone number, payment details (processed by our payment partner — we never store card/UPI details).
• When you visit the site: IP address, browser type, pages visited, referral source — via cookies and analytics.
• When you contact us: name, email, and the content of your message.

2. How we use your data

• To confirm your workshop booking and send receipts.
• To add you to the relevant WhatsApp group for your workshop.
• To send workshop reminders and updates via email or WhatsApp.
• To improve the website and understand how learners use it.
• To respond to your questions or support requests.

3. Who we share data with

• Payment processors (Cashfree, Razorpay) — to process your payment securely.
• Email service (Brevo) — to send transactional emails.
• WhatsApp (Meta) — to send workshop updates.
• Hosting (Vercel, Supabase) — to run the website and store data.

We do not sell, rent, or trade your personal data to anyone.

4. Cookies

We use essential cookies to keep the site working and analytics cookies to understand traffic. You can disable cookies in your browser settings, but some features may not work properly.

5. Data security

We use HTTPS encryption, secure cloud hosting, and access controls to protect your data. Payment information is handled entirely by our PCI-DSS compliant payment partner — we never see or store your card or UPI details.

6. Your rights

You can:

• Ask us what data we hold about you.
• Request correction or deletion of your data.
• Unsubscribe from marketing emails at any time.

Email hello@rachniapp.com for any data request. We will respond within 30 days.

7. Data retention

We keep your booking and payment records for as long as required by Indian tax and accounting laws (currently 8 years). You can request deletion of non-essential data at any time.

8. Children

Rachni is intended for users aged 18 and above. We do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will change. Continued use of the site after changes means you accept the updated policy.

10. Contact

For privacy questions or data requests:
Rachni
Email: hello@rachniapp.com
Hyderabad, Telangana, India